Refund policy

Cancellation, Refunds, and Changes Policy

Booking & Reservation:

  • Upon receipt of payment confirmation, your booking is secured.
  • The full amount is required to confirm your reservation.

Cancellation Policy:

  • 7 days or more before dive/package date: Full refund minus the PADI eLearning pack cost ($99).
  • Less than 7 days before dive/package date: 50% of the total amount will be retained.
  • 48 hours or less before dive/package date: No refund; the total amount will be retained.
  • No-shows: If you fail to turn up without prior notice, the full payment will be forfeited.
  • If we have to cancel due to severe weather or unforeseen events, you'll receive a full refund minus the eLearning pack cost or be given the option to reschedule.

Multiple Dive Day Packages:

  • All dives must be paid in full prior to the commencement of the first dive.

Changes & Rescheduling:

  • Rescheduling your reservation is free of charge if done more than 48 hours before the dive date, given that alternative dates are available.
  • If you're unable to complete your scheduled dives for any reason, we can arrange new dates for you, subject to availability.
  • We cannot accommodate swapping booked dives between individuals.
  • Should you need a letter for travel insurance claims regarding the value of the dives, we are here to help.

Contact:

For any changes or queries, reach out via:

Note: Refunds do not include any associated booking fees.

Thank you for choosing Freedive Aotearoa Limited. Should you have further questions or concerns, please do not hesitate to get in touch with us. 

THANK YOU